Data protection

Privacy Policy

This Privacy Policy explains the types of information that may be collected when you use the website, why that information is used, how it may be shared, and the choices you may have in relation to your personal information.

1. Overview

We respect the importance of privacy and aim to handle personal information in a transparent, secure, and responsible way. Personal information is used to operate the website, provide account features, process transactions, verify users, protect the platform, comply with legal obligations, and improve the customer experience.

By using the website or creating an account, you acknowledge that information may be collected and used as described in this Privacy Policy and in any other notices shown at the time information is collected.

2. Information you provide

We may collect information that you provide directly, such as your name, date of birth, address, email address, phone number, username, password, account preferences, identity documents, payment details, support messages, communication preferences, and information submitted through forms or account settings.

You should make sure the information you provide is accurate and kept up to date. Inaccurate information may affect account access, withdrawals, verification, responsible gambling protections, customer support, and compliance checks.

3. Verification information

To meet legal, security, fraud prevention, and responsible gambling obligations, we may ask for identity, age, address, payment ownership, source-of-funds, or other verification information. This may include documents, database checks, payment verification, and information from trusted service providers.

Verification information is used to confirm that the account belongs to the correct person, prevent unauthorised access, reduce fraud, comply with applicable requirements, and protect the integrity of the service.

4. Transaction and betting information

When you use the service, we may collect details about deposits, withdrawals, payment methods, account balances, betting history, odds selected, markets viewed, promotions claimed, rewards received, limits applied, and customer support interactions related to transactions or betting activity.

This information is used to provide the service, settle bets, manage promotions, detect errors, investigate disputes, monitor risk, support responsible gambling controls, and comply with record-keeping obligations.

5. Device and usage information

We may collect technical information such as IP address, device type, browser type, operating system, language settings, approximate location, pages viewed, buttons clicked, referring pages, session times, error logs, and other usage data.

This information helps us maintain website performance, understand how users interact with the service, prevent fraud, detect suspicious activity, troubleshoot issues, improve design, and keep the platform secure.

6. Cookies and similar technologies

Cookies, local storage, pixels, tags, and similar technologies may be used to remember preferences, keep users signed in, measure performance, understand traffic, improve security, personalise content, and support marketing or analytics where permitted.

You may be able to manage cookies through your browser settings. Blocking certain cookies may affect website functionality, login sessions, security checks, or the availability of some features.

7. How information is used

Personal information may be used to create and manage accounts, verify identity and age, process payments, provide customer support, display account history, settle bets, apply promotions, personalise content, send service messages, maintain security, prevent misuse, meet legal obligations, and improve the website.

Information may also be used to monitor account activity for safer gambling purposes, including identifying patterns that may suggest risk and applying account tools or support measures where appropriate.

8. Communications

We may send service messages about account activity, security, transactions, changes to terms, responsible gambling tools, verification requirements, and customer support. These messages are important for operating the service and may still be sent even if marketing messages are turned off.

Marketing messages may be sent where permitted and may include offers, promotions, product updates, or other information. You can manage marketing preferences through account settings, unsubscribe links, or by contacting support.

9. Sharing information

We may share information with service providers, payment processors, verification providers, fraud prevention services, analytics providers, technology vendors, professional advisers, regulators, law enforcement, dispute resolution bodies, and other parties where necessary to operate the service or comply with obligations.

We do not sell personal information in the ordinary sense of exchanging it for money. Information is shared only where there is a business, legal, security, operational, compliance, or user-support reason to do so.

10. Security

We use technical, organisational, and administrative measures designed to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, encryption, monitoring, staff procedures, vendor checks, and security reviews.

No online service can be guaranteed to be completely secure. You can help protect your account by using a strong password, keeping login details private, securing your device, and contacting support quickly if you suspect unauthorised access.

11. Retention of information

We keep personal information for as long as reasonably required to provide the service, manage accounts, meet legal and regulatory obligations, prevent fraud, resolve disputes, enforce terms, support responsible gambling controls, and maintain business records.

When information is no longer required, we may delete it, anonymise it, or securely retain it in limited form where continued retention is required or permitted.

12. International processing

Some service providers, systems, or support teams may process information in locations outside your country. Where information is transferred or accessed internationally, we take steps designed to protect it in accordance with applicable privacy and data protection requirements.

13. Your choices and rights

Depending on where you live, you may have rights to access, correct, update, delete, restrict, or object to certain uses of your personal information. You may also have rights to request a copy of your information or complain to a privacy authority.

Some requests may be limited by legal, regulatory, security, fraud prevention, responsible gambling, record-keeping, or dispute resolution requirements. We may need to verify your identity before responding to a request.

14. Updating account information

You can update some account information through account settings. For information that cannot be changed directly, contact support. We may request verification before changing important details such as name, date of birth, address, email, phone number, or payment information.

15. Children's privacy

The service is not intended for anyone under the legal gambling age. We do not knowingly allow minors to create accounts or use betting features. If we identify an underage account, we may close or restrict it and take any action required by applicable rules.

16. Automated checks and risk controls

We may use automated or semi-automated tools to help detect fraud, verify identity, manage risk, identify suspicious activity, apply security protections, or support responsible gambling monitoring. These tools help protect users and the platform, but important account decisions may also involve human review where appropriate.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the website, technology, business practices, laws, or data handling processes. The updated version will be posted on the website, and the date or content may be revised to show that changes have been made.

18. Contact

If you have questions about this Privacy Policy, your information, privacy choices, or account data, contact the support team through the help options available on the website.