Player safety

Responsible Gambling

Gambling should remain a controlled, affordable, and recreational activity. This page explains practical tools, warning signs, and support options that can help users stay in control and make informed choices about their betting activity.

1. Our commitment

We are committed to promoting safer gambling and providing information that helps customers understand the risks associated with betting. The goal is to support informed decision-making, reduce gambling-related harm, and encourage users to take action early when gambling no longer feels balanced.

Responsible gambling is a shared responsibility. We provide tools and information, and users are encouraged to set personal boundaries, monitor their behaviour, and seek support whenever gambling begins to affect money, relationships, health, work, study, or emotional wellbeing.

2. Gambling is entertainment, not income

Betting outcomes are uncertain. Even when a user has strong knowledge of a sport, racing event, market, or team, there is no guaranteed way to win. Gambling should not be treated as a source of income, a financial plan, a solution to debt, or a way to recover previous losses.

Only gamble with money you can afford to lose. Essential expenses such as rent, food, bills, transport, medical costs, education, loan repayments, and family responsibilities should always come before betting activity.

3. Set a budget before you bet

A clear budget is one of the simplest ways to reduce risk. Decide how much money you are comfortable spending before you start, and stop when that amount has been reached. Avoid increasing your budget during a session, especially after a loss or during emotional moments.

It may help to separate entertainment money from essential money, track deposits and withdrawals, review account statements regularly, and avoid using credit or borrowed funds for gambling.

4. Deposit limits

Deposit limits allow you to control how much can be deposited into your account over a selected period. Setting a limit in advance can help prevent impulsive deposits and can create a clear boundary before emotions influence betting decisions.

Where available, limits may apply daily, weekly, monthly, or over another period shown in your account settings. A request to reduce a limit may take effect quickly, while a request to increase a limit may be delayed to allow time for reflection.

5. Time limits and session awareness

Long betting sessions can make it harder to make clear decisions. Taking regular breaks can help you stay aware of time spent, money spent, and the reasons you are placing bets. Consider using reminders, alarms, or session limits to keep gambling within planned boundaries.

If you notice that you are losing track of time, repeatedly checking markets, betting while distracted, or continuing after you planned to stop, it may be a sign to take a break.

6. Cooling-off periods

A cooling-off period is a temporary break from betting. It can be useful after a losing streak, during stressful periods, before making large financial decisions, or when you feel that gambling is becoming too frequent or too emotional.

During a cooling-off period, access to betting features may be restricted. Once the period ends, access may resume unless a longer restriction, self-exclusion, or other account control has been applied.

7. Self-exclusion

Self-exclusion is a stronger protective step for users who need to stop gambling for a longer period. When self-exclusion is active, betting access is restricted and marketing communications may be stopped where required or appropriate.

Self-exclusion should be taken seriously. If you choose to self-exclude, do not attempt to create another account or bypass the restriction. Trying to avoid an exclusion may increase harm and may breach account rules.

8. Warning signs

Gambling may be becoming harmful if you feel unable to stop, chase losses, hide betting activity, borrow money to gamble, miss responsibilities, gamble while upset, increase bet sizes to feel excitement, or feel anxious when you cannot bet.

Other warning signs include arguing about gambling, using gambling to escape stress, neglecting sleep, work, family, or study, selling belongings to fund betting, or believing that a win is needed to fix financial problems.

9. Chasing losses

Chasing losses means continuing to gamble in an attempt to win back money that has already been lost. This behaviour can lead to larger losses and more emotional decisions. A loss should be treated as the cost of entertainment, not as a debt that must be recovered.

If you feel a strong urge to chase losses, stop betting, log out, take a break, speak to someone you trust, or use account tools such as limits, cooling-off, or self-exclusion.

10. Underage gambling

Gambling is not permitted for anyone under the legal minimum age. We may require identity and age verification and may restrict or close accounts where verification cannot be completed. Adults should keep login details, payment methods, and devices secure to prevent access by minors.

11. Gambling and alcohol or drugs

Do not gamble while affected by alcohol, drugs, fatigue, stress, anger, or strong emotions. These factors can reduce judgement, increase risk-taking, and make it harder to stop at a planned limit.

12. Protecting your account

Use strong passwords, keep your device secure, and do not allow anyone else to access your account. Account sharing can make it harder to manage limits, identify risky behaviour, and protect vulnerable people.

13. Support from family and friends

If gambling is causing concern, consider speaking to someone you trust. Family members and friends can help you stay accountable, encourage breaks, support financial planning, and help you contact professional support if needed.

If you are worried about someone else's gambling, approach the conversation calmly and without judgement. Encourage them to use limits, take a break, or speak with a professional support service.

14. Marketing preferences

Some users may prefer not to receive promotional messages. Where available, marketing preferences can be adjusted through account settings or by contacting support. If you are taking a break or self-excluding, promotional communications may be limited or stopped in line with the applicable rules.

15. Financial safety

Keep track of spending and avoid gambling with borrowed money. Consider using bank-level gambling blocks, personal budgets, spending alerts, or financial counselling if betting is affecting your finances.

If you are experiencing debt, missed bills, or pressure to gamble in order to fix financial problems, stop gambling and seek independent support as early as possible.

16. Practical safer gambling tips

• Set a money limit before you start and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Do not chase losses or bet more because you feel frustrated.
• Keep gambling separate from work, study, family time, and sleep.
• Do not gamble when you are upset, intoxicated, tired, or under pressure.
• Use cooling-off or self-exclusion tools if gambling feels difficult to control.

17. Getting help

If gambling is causing harm, help is available. Consider contacting a local gambling support organisation, financial counsellor, healthcare professional, or trusted support person. Support services can provide confidential guidance, practical strategies, and help with financial or emotional impacts.

If you feel at immediate risk of harm, contact local emergency services or a crisis support service in your area.

18. Contacting support

If you need help applying a limit, taking a break, self-excluding, changing marketing preferences, or understanding the tools available in your account, contact the support team through the help options on the website.